IceBubble CRM
Pricing
Two plans, one setup. Use the parts you need; the rest is there when you do.
Two plans, one setup
Everything in the CRM is in both plans. The difference is the AI.
Founders' offer £50 instead of £65 on Core and £65 instead of £85 With Assistant for firms signing up before the end of February 2027, fixed for the first 12 months.
What is included
Every feature, plan by plan. Use the parts you need; the rest is there when you do.
| Feature | Core£65/user/month | With Assistant£85/user/monthAbout the assistant |
|---|---|---|
| Winning the work | ||
| Prospects, clients, contacts and sites, with Companies House lookup | Included | Included |
| Sales pipeline with your own stages | Included | Included |
| Quotes from templates with your prices and markups, accepted online, opens tracked | Included | Included |
| Follow-up emails that go out by themselves and stop when the customer accepts | Included | Included |
| Online booking for calls, surveys and visits, into Outlook or Google calendar | Included | Included |
| Campaigns, call lists and landing pages | Included | Included |
| Email templates and bulk email with tracking | Included | Included |
| Enquiries from your website landing in the pipeline | Included | Included |
| Doing the work | ||
| Jobs created from a won quote, job planning board and job plans | Included | Included |
| Delivery plans that show the knock-on when a date moves | Included | Included |
| Checklists | Included | Included |
| Time and expenses against jobs | Included | Included |
| Purchase orders, suppliers, products and stock | Included | Included |
| Asset register and catalogue | Included | Included |
| Shared documents and a company library | Included | Included |
| Looking after customers | ||
| Helpdesk: tickets from inbound email, a shared inbox, notes and attachments | Included | Included |
| Client portal: their jobs, documents, reports and feedback | Included | Included |
| NPS requests and the reputation dashboard | Included | Included |
| Messaging inbox | Included | Included |
| Your team | ||
| Absence and holidays, with a company calendar and closures | Included | Included |
| Right to Work checks | Included | Included |
| Team and territory management | Included | Included |
| The field app: messages, jobs and surveys on the phone | Included | Included |
| Knowing what is going on | ||
| Dashboard with widgets | Included | Included |
| Report builder, custom reports, scheduled reports | Included | Included |
| Expense, time, ticket and sales reports | Included | Included |
| Audit log, data export and import, GDPR requests | Included | Included |
| Automations and webhooks | Included | Included |
| Working with what you already use | ||
| Xero, QuickBooks, Sage and FreeAgent: an accepted quote raises the invoice | Included | Included |
| Stripe card payments | Included | Included |
| Outlook and Google calendars and email | Included | Included |
| Import from HubSpot, Zoho and spreadsheets | Included | Included |
| Your website, built and published from the CRM, on your own domain | Included | Included |
| AI | ||
| The assistant panel on every page: answers from your records, drafts you approve, diagnostics | Not included | Included |
| AI summaries of a client, a ticket or a deal, and Ask IceBubble | Not included | Included |
| The AI survey builder: describe the brief, get the first draft | Not included | Included |
| Your own Claude or ChatGPT connected to your CRM | Not included | Included |
| Support and terms | ||
| Users | From three | From three |
| Setup | £1,000 onceOptional. We load your contacts, set up prices, job types, pipeline stages and your emails, connect your accounts package and train your team | £1,000 onceOptional. The same set-up, plus the assistant switched on for the roles you choose |
| Support | 30 days of tweaks, then an hour a month | 30 days of tweaks, then an hour a month |
| Contract | 12 months, billed monthly | 12 months, billed monthly |
| Founders' price until the end of February 2027 | £50/user/month | £65/user/month |
All prices plus VAT. Field marketing agencies: a different product with its own pricing, see IceBubble CRM for field marketing.
What that replaces
A ten-person firm typically pays for a pipeline tool, a quoting tool, a helpdesk, an email tool and someone's spreadsheet. Added up that is usually more than £650 a month, and none of them talk to each other. Here one accepted quote raises the invoice, books the job and opens the ticket.
Learning: the optional extra
Courses and academies for your staff or your customers, with learner sign-in, progress and certificates, inside the same CRM. Priced by the number of learners: talk to us.
Support, included
- Your first 30 days after go-live: questions and tweaks to your setup
- After that: an hour a month of questions and changes. Bigger changes are quoted up front, in half days, before any work starts
- New features you would like go on a list we review together every few months
Frequently asked questions
Do the prices include VAT?
No. All prices are plus VAT.
How long is the contract?
12 months minimum, billed monthly. Your data is yours; export it whenever you like.
Which plan do we need?
Core if nobody will use the AI. With Assistant if even one team will: the plan covers the whole company, and the assistant itself is switched on per role, so you choose who gets it. What the assistant does.
Is there a minimum number of users?
Three. Below that the setup costs us more than the plan brings in, and a two-person firm is better served by a conversation than a price list.
Is moving our data across included?
Yes, as part of setup: contacts from HubSpot, Zoho or a spreadsheet, your prices and job types, your pipeline stages. If your data needs cleaning up first, we can do that as paid support, and it is usually worth it.
What about our website?
Your website is part of the CRM. Building it yourself is free; if you would rather we built it from your current site or your notes, that is £500 once, a day of our time.
Do you do referrals?
For every business you refer that signs up and stays three months, you get a month free, saved up and used from month 13, up to six months.
We are a field marketing agency. Is this the price?
No. Survey allocation, field teams with their own apps, quality control and client reporting are a different product with its own pricing. See IceBubble CRM for field marketing.
Can you add something the CRM does not do?
Yes. We are a software house, so bespoke changes are possible. They are quoted up front, in half days, once we know what you need.
Get a price for your team
Book a demo and we'll show you the CRM and give you a clear price, including set-up, before you commit to anything.
Prefer not to book online? Call 07766 120568 or email hello@icebubble.co.uk.